Terms of Service

Effective Date: April 1st, 2025

Welcome to www.therapywithshaurya.com (the “Website”). This Website is owned and operated by Therapy with Shaurya (“we,” “us,” or “our”). By accessing or using this Website, you agree to comply with and be bound by the following Terms of Service (“Terms”). If you do not agree with these Terms, please do not use our Website.

1. Acceptance of Terms

By using this Website, you acknowledge that you have read, understood, and agreed to these Terms. We reserve the right to modify these Terms at any time, and your continued use of the Website constitutes acceptance of any such changes.

2. Services Provided

Therapy with Shaurya provides psychological services, therapy sessions, workshops, educational content, and related information. The information provided on this Website is for general educational and informational purposes and should not be considered a substitute for professional medical or psychological advice, diagnosis, or treatment.

3. Eligibility

You must be at least 18 years old to use this Website. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

4. No Emergency or Crisis Services

Therapy with Shaurya does not provide emergency or crisis services. If you are in immediate distress or experiencing a crisis, please contact a local emergency service provider, crisis helpline, or mental health professional in your area.

5. Booking, Pricing, and Payment

Appointments for therapy sessions must be booked through the Website or via direct communication (email only).
Payment for sessions must be made in advance.
Pricing is subject to change at any time without prior notice. The revised pricing will apply to new bookings made after the update.
Therapists reserve the right to cancel or reschedule sessions at any time.
In case of therapist-initiated cancellations, a refund or rescheduling option will be provided.
Therapists reserve the right to terminate therapy with any client due to personal or professional reasons without having to explain themselves.

Student Discount Policy

Student discounts are valid for a maximum of the first 10 sessions or 3 months (whichever happens first).
To avail of the discount, students must email valid age proof and valid college documents (such as a student ID/ enrollment letter/ marksheet) to hello@therapywithshaurya.com before booking a session.
The student discount is applicable only to Indian students studying a UG or PG degree in India, who are between the ages of 18-24.
To apply for the student discount, students must send a direct email to initiate the process.

Cancellation & Rescheduling Policy:

Cancellations or reschedules for ALL sessions must be requested at least 48 hours in advance.
If you do not cancel or reschedule at least 48 hours before the session, the session fee will be forfeited, and no refunds or rescheduling will be provided.
Rescheduling a session is subject to therapist availability and must also adhere to the 48-hour notice period.All sessions are non transferable.

6. Session Policies & Disclaimers

Sessions are Non-Transferable
- Therapy sessions are booked for a specific individual/ couple/ family/ group and cannot be transferred to another person.
Non-Refundable & Non-Transferable Packages
- If you book a package with team therapists:
  - 5-session package is valid for 2 months
  - 10-session package is valid for 4 months
- These packages are non-refundable and non-transferable under any circumstances.
- The rescheduling policy of 48 hours applies to all sessions, including rescheduled sessions.
- Missed sessions shall be forfeited and no rescheduling/ transfers or refunds shall be provided.
- The no-show policy is the first 15 minutes of the session start time only. After which the session is forfeited.
Session Waiting Period & No-Show Policy
- The therapist will wait for the first 15 minutes on the session call link.
- If you do not join within the first 15 minutes, the therapist will log off, and the session will be forfeited. No refunds, transfers, or rescheduling will be provided.
Reminder Responsibility
- The therapist is not responsible for sending reminder messages, emails, or calls.
- You take full responsibility for remembering your session date and time.
No Therapist Check-Ins
- If you do not join the session at the scheduled time, the therapist is not obligated to check in with you.
- The therapist will wait for 15 minutes and then log off. The session will be forfeited, and no refunds, transfers, or rescheduling will be provided.
Session Preparation
- You must log in a few minutes ahead of your session time to check your camera, microphone & internet connection. Technical issues on your end will not qualify for rescheduling or refunds.
Safe & Private Session Environment
- You agree to attend sessions from a safe, private place without distractions for yourself or the therapist.
- You agree to not attend sessions in noisy outdoor public places or while travelling (in a bus/ car/ train).
Session Duration
- Individual therapy sessions are a maximum of 45 minutes.
- Couples therapy sessions are a maximum of 50 minutes.
Client Conduct & Respect Policy
- All clients must be kind, civil, and respectful towards their therapist, Team TWS (Therapy with Shaurya), the admin team, and everyone who works at TWS at all times.
- Any form of disrespect, verbal abuse, harassment, or inappropriate behavior may result in termination of services without refund or explanation.

7. Communication Policy

We work over email ONLY.
For any queries or assistance, you can email hello@therapywithshaurya.com or your therapist’s email address directly.
We do not offer support via phone calls, text messages, WhatsApp, social media or any other platform.
We usually take 24-74 hours to respond to emails. If you do not receive a reply within this timeframe, kindly wait before following up.

8. Ethical Framework & Therapeutic Approach

No Direct Advice Policy
- We do not provide direct advice or tell you what to do. This is in accordance with the ethics of counseling and psychotherapy. We believe that our clients know themselves best and are the best judge of their own lives. Our role is to guide and support, not dictate or impose decisions. We act as mirrors, so we reflect back what you give to us in a more meaningful way. We aim to ask you the right questions, psychoeducate you and offer insights & suggestions, wherever applicable.
Therapy is Not a Quick Fix
- Counseling and psychotherapy take time. It is a journey, not a destination. Sustainable change happens through commitment and continuous effort.
Therapy Can Feel Uncomfortable
- Engaging in therapy can feel emotionally uncomfortable at first. Processing emotions, facing difficult truths, and working through challenges can be challenging but are part of the healing process.
Emergency Contact Policy
- We will only contact your emergency contact number if we believe you are at risk of harming yourself or someone else.
- Even in such situations, we shall inform you prior to making contact with your emergency contact.

9. Confidentiality & Privacy

We are committed to protecting your privacy. Please review our Privacy Policy [insert link] to understand how we collect, use, and protect your personal data.
Therapy sessions are confidential, subject to legal and ethical obligations to report harm to self or others.

10. Intellectual Property

All content, including but not limited to text, images, logos, blog posts, and resources on this Website, is owned by Therapy with Shaurya and is protected by copyright and intellectual property laws.
You may not copy, distribute, or use any content without prior written permission.

11. Limitation of Liability

Therapy with Shaurya is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of this Website or services.
We do not guarantee specific results from therapy sessions, as outcomes depend on various individual factors.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us:

Therapy with Shaurya
Email: hello@therapywithshaurya.com
Website: www.therapywithshaurya.com/contact

By continuing to use this Website and our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.