Privacy Policy

Effective Date: April 1st, 2025

Welcome to www.therapywithshaurya.com (the “Website”). Therapy with Shaurya (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and engage with our services.

By using this Website, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms outlined here, please do not use our Website or services.

1. Information We Collect

a) Personal Information

We collect personal information that you voluntarily provide when you:

Book a therapy session
Contact us via email
Sign up for newsletters or updates
Apply for a student discount
Engage with us for workshops, events, or other services

This may include, but is not limited to:

Full Name
Email Address
Phone Number
Age and Date of Birth
Complete Postal Address
Emergency Contact Information
Past Therapy / Psychiatric Experience
Major Concerns They Want to Discuss in Therapy
Therapy Goals
How They Got to Know About Our Services
Preferred Days & Timings for Therapy
Education / Employment Status
Payment details (processed securely via third-party payment gateways)
Any additional personal information you voluntarily share during therapy inquiries or bookings

b) Detailed Intake Form

After booking a session, each client receives a detailed intake form that helps us understand their background and therapy needs. This form includes:

Name
Email address
Complete postal address
Phone number
Emergency contact details
Past therapy / psychiatric experience
Major concerns they want to discuss in therapy
Their goals of therapy
How they got to know about our services
Their preferred days & timings for therapy
Their education/employment status

The information provided in the intake form is used solely for therapeutic purposes and is kept confidential.

c) Non-Personal Information

We automatically collect certain non-personal information when you visit our Website, including:

IP Address
Browser Type and Version
Device Type
Operating System
Website Usage Data (pages visited, time spent, referring website, etc.)

This data helps us analyze trends and improve our Website’s performance.

2. How We Use Your Information

We use the information collected to:

Provide, manage, and improve our therapy services
Schedule and manage therapy appointments
Respond to your inquiries and provide customer support
Process payments securely
Offer student discounts (if applicable)
Send administrative emails, including confirmations, reminders, or service-related notifications
Maintain security and prevent fraud or unauthorized access
Comply with legal and ethical obligations related to mental health services

3. How We Protect Your Information

We take appropriate technical and organizational security measures to safeguard your personal data from unauthorized access, misuse, or disclosure. This includes:

Secure storage of client records
Encrypted communication channels
Restricted access to sensitive information
Compliance with industry best practices for data protection

However, no method of online data transmission is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

4. Confidentiality in Therapy Sessions

All therapy sessions are confidential and conducted in accordance with professional ethical guidelines.
Information shared in therapy will not be disclosed to third parties unless:
- You provide explicit written consent.
- We are required by law to report harm to self or others (duty to protect).
- We received a court order requesting information.

Your confidentiality is our top priority, and we take all necessary measures to protect your privacy.

5. Third-Party Services

We use third-party payment gateways to process payments. We do not store your full payment details on our servers.
Our Website may contain links to external websites. We are not responsible for their privacy policies or content.
We may use analytics tools (such as Google Analytics) to collect non-personal usage data to enhance our Website’s performance.

6. Communication Policy

We work over email ONLY.
For any queries or assistance, you can email hello@therapywithshaurya.com or your therapist’s email address directly.
We do not offer support via phone calls, text messages, WhatsApp, social media or any other platforms.
We usually take 24-72 hours to respond to emails. If you do not receive a reply within this timeframe, kindly wait before following up.

7. Student Discount Verification

To apply for a student discount, you must provide:

Valid age proof (such as an Aadhaar card, driver’s license, or passport).
Valid college/university documents (such as a student ID/ enrollment letter/ marksheet).

Eligibility:

Only Indian students studying a UG or PG degree in India between the ages of 18-24 are eligible.
The student discount is valid for a maximum of 10 sessions or 3 months (whichever happens first).

We will only use this information for verification purposes and will not share it with third parties.

8. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, and maintain records for professional purposes.
Therapy session notes are stored securely and are not shared with any third parties unless required by law.

If you wish to request deletion of your personal data, email us at hello@therapywithshaurya.com.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Rectification – Request corrections to inaccurate or incomplete data.
Right to Deletion – Request deletion of your personal data (subject to legal or ethical obligations).
Right to Restrict Processing – Request limitations on how we use your data.
Right to Withdraw Consent – Withdraw consent to data collection at any time.

To exercise any of these rights, email us at hello@therapywithshaurya.com.

10. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may disclose personal data:

If required by law, court order, or legal process.
To prevent fraud, cyber threats, or protect the safety of users.
To enforce our Terms of Service.

11. Cookies & Tracking Technologies

We may use cookies to improve user experience and analyze Website traffic.
You can disable cookies in your browser settings, but this may affect the Website’s functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. Your continued use of the Website constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Therapy with Shaurya
Email: hello@therapywithshaurya.com
Website: www.therapywithshaurya.com/contact

By continuing to use this Website and our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.